At Hockey Wraparound LLC, we stand behind the quality of our products and are committed to your satisfaction. If something isn't right, we're here to make it right.
Replacements (Defective or Damaged Items)
You have 45 calendar days from the date of delivery to request a replacement for a defective or inadvertently broken item.
To be eligible:
If approved, you will receive a replacement unit corresponding to the original item purchased, unless otherwise noted.
Returns (Unopened or Unused Items)
You may return any unused product within 45 days of delivery for a refund.
To qualify:
Please contact Matt@hockeywraparound.com before sending any return.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment.
Timing of the credit may vary depending on your card issuer’s policies.
Shipping Responsibility
Customers are responsible for all return shipping costs unless the product was received damaged or defective. Shipping charges are non-refundable.
If you receive a refund, the original cost of shipping may be deducted from your refund.
Warranty Coverage
All Hockey Wraparound products (including Hockey Wraparound Blade Protector, Goalie Wraparound, Weighted Wraparound, Puckaround Pro Training Puck, Dry Stick, MYBALL, and all training bundles) are covered under a 45-day limited warranty against manufacturing defects.
This warranty does not cover:
Warranty claims must be submitted via email to Matt@hockeywraparound.com with photo evidence and a description of the issue.
International Orders
For returns outside the U.S., customers are responsible for all return shipping costs, customs fees, and documentation. We cannot reimburse duties or taxes paid at delivery. Please contact us before returning any international orders to ensure proper handling.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
Restocking Fees
In rare cases, large quantity returns or non-defective items may be subject to a 15% restocking fee, at the discretion of Hockey Wraparound.
Final Sale Items
Products marked as Final Sale or Clearance are not eligible for return, refund, or warranty claims unless found defective upon arrival.
Need Help? If you have questions about this policy or need help with a return or replacement, please contact: Email: Matt@hockeywraparound.com
Website: www.hockeywraparound.com